One of the most important concepts I have learned during my internship is the importance of obtaining commitment instead of compliance. While both produce results, only the former will make a lasting difference and positively define company.
commitment: noun 1. the trait of sincere and steadfast fixity of purpose 2. the act of binding yourself to a course of action.
compliance: noun 1. acting according to a certain accepted standards 2. a happy agreement 3. a disposition or tendency to yield to the will of others 4. the act of submitting; usually surrendering power to another
According to the comparison, employees are not defined by how they act while the boss is around, but by how they act when the boss is away. Are they committed to the company? To the purpose? To the values? Do they follow policy when no one is watching? Are they sincere in purpose, or have they "surrendered" to the boss and accomplish the task correctly because they know she is watching?
This summer, I spent a lot of time observing. Observing leaders get results. Seeing how a strong leader can establish an environment where people hold themselves accountable. Witnessing how detrimental it can be when commitment is not obtained.
Commitment comes from sincerity. From holding yourself to the same high standards you hold others. From following through with promises. From making your requests clear. From providing a complete picture of the goal.
But most importantly, commitment is obtained through the building up of your team. You have to provide them with the skill set. Encourage them to use resources. Follow up and provide feedback. Allow mistakes and growth. And most importantly, you must celebrate the win when the task is accomplished successfully. And then it will continue. In your absence and presence. Without anyone surrendering power to anyone.
Feel good about this lesson. Will Work 4 More.
enJOY it 
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